REFUND POLICY

Cancellations

You can cancel an order within a 72 hour window of order placement, unless it is a custom item or special order restocking fees may apply. If your order has already shipped (even if under 72 hr window due to your request to have the items shipped immediately), it cannot be canceled, and will be treated as a return. Cancellation fees may apply for orders being consolidated at our warehouse. Any cancellation fees imposed by the manufacturer will be your responsibility and will be deducted from any refund. To request an order cancellation, please contact our team - [email protected]. Please be sure to include your name, address, SHE Lighting Order number, items to be cancelled, and the reason for your cancellation. You will receive an email detailing if the cancellation request was successful. Please allow up to 72 hours to receive your cancellation confirmation.

Please be aware that if your order is already in route from its original location, it cannot be rerouted, redirected, or cancelled. Should you wish to return the item, please contact our team - [email protected] and you will receive return instructions within 2 business days. Note:?Do not refuse delivery of non-damaged goods as this will result in a restocking fee. Additionally, delivery refusal may also result in the loss of your product and may negate the possibility of a refund. You may also be charged for round trip shipping costs.

Returns

We understand that sometimes, items you purchase are simply not right for your environment. They do not match your décor, or you simply do not like them. If you are unsatisfied with a product for any reason, you may return the item to SHE Lighting within 60 days of delivery, or exchange it for something else (restocking fees may apply, see below). We want to ensure you get the right product for your space.

Products eligible for return/exchange include items in original, new, uninstalled condition with all original parts, and packaging. You may return any item that qualifies under these conditions within 60 days of delivery. If Return labels are provided, return shipping will be deducted from your refund. To request a return, please contact our team - [email protected].

Products Not Eligible for Return/Exchange

Sorry, we cannot accept returns on:

• Custom and built-to-order items
• Floor models, Open Box, and Clearance Items
• Large orders (single fixtures over ,000, orders totaling over ,000 on multiple quantities of the same fixture)
• Any product that has been modified, installed, or used in any way (including cut, clipped or stripped wires)
• Items not in resalable condition or items missing the original packaging
• Items not purchased by the original customer (we require the original purchase receipt)
• Restocking Fees

Restocking fees can vary depending on the brand and the product. Some manufacturers charge restocking fees on returned or exchanged products. However, Lighting Gallery has worked with all our partner brands to offer you the best possible return/exchange terms.

Defective Product

Sometimes products have a manufacturer's defect. All items are offered with a one year SHE Lighting warranty. Any qualifying defective item purchased from SHE Lighting that is returned within one year of purchase will be repaired or replaced at the company's discretion. Repairs for items that are still under warranty will be covered at no charge. If you would like to report a defective item please contact our team - [email protected]. Once your claim request has been received a Claims Specialist will reach out to you within 2 business days.

Shipments Claims

Items can be damaged during the shipping process. We also understand that from time-to-time, something may arrive missing parts or components. Our damaged goods/missing parts policy and process is designed to deliver to you a resolution in the timeliest manner possible, at no expense to you. All damages must be reported within 72 hours. of delivery. SHE Lighting cannot be held responsible for any missing, or damaged goods if we are not notified within this time-period. If you suspect that your SHE Lighting order was damaged during shipment, please contact us - [email protected]. Please provide photos of the damaged product and packaging. Once your claim request has been received a Claims Specialist will reach out to you within 48 hrs.